Case Manager

Job Description

Join UNSW as a Case Manager. Put your investigative and complaints management skills to the test! Based in Kensington, NSW. WFH and Office.

Employment Type: Full Time 35 Hours per week
Duration: Continuing
Remuneration: $91,472-$108,588 + 17% Superannuation
Location:  Kensington, NSW (Hybrid Flexible Working)

About UNSW:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 50 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Why Your Role Matters:
The Case Manager plays a key role in managing complaints and allegations of misconduct across Conduct and Integrity Office (CIO) functions according to the University’s policies and procedures.

Responsibilities:
Analyse and respond tactfully and sensitively to issues and queries
Apply codes of conduct, policies and procedures in managing complaints and allegations
Use a range of systems and processes to document and manage cases, and to ensure the University meets its compliance and reporting obligations
Promote a UNSW culture of ethical decision making by staff and students
Support the Senior Case Managers and Manager to prepare documents and reports
Build and maintain effective working relationships with key stakeholders

Who You Are:
Proven experience in case and complaint management
A strong professional communicator and analytical thinker with ability to accurately identify and articulate issues verbally and in writing
Possess high emotional intelligence and stakeholder management abilities
Resilient with sound judgement, and the ability to keep matters confidential
Possess excellent organisation and time management skills
Experience in a legal or compliance environment is also beneficial

We welcome and encourage applications from individuals who do not meet the specific criteria set out in the position description but have transferable skills such as those from a legal or compliance background.

Benefits and Culture:
UNSW is committed to helping staff balance work-life responsibilities, by providing access to high-quality services, facilities, and flexible work and leave arrangements. Where possible, we support a hybrid approach with a combination of working from home and on our vibrant campus. It really is the best of both worlds.

How to Apply:
Make each day matter with a meaningful career at UNSW. Submit your application online before the 16th August 2022 at 11:55pm. A copy of the Position Description can be on JOBS@UNSW.

Get in Touch:
Georgia Grinnell
Senior Talent Acquisition Consultant
[email protected]
Please apply through the application portal and not via the contact above.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.